How T&H Resident Benefits Package Helps Our Residents

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What is Residents Benefits Package?

When you’re moving, there’s a lot to plan for.

School systems, cable hook-up, your new commute to work.

After years in the business, T&H has seen time after time how stressful moving can be. It’s not a fun weekend activity you look forward to.

Moving is work.

Hard work. 

We utilize our Residents Benefits Package(RBP) to alleviate some of the stress of being a renter from move-in to upkeep and everywhere in between.

The RBP offers services like air filter concierge – so you never have to make another trip to the hardware store. Or if your long-term goals include owning a home, this benefits package provides home-buying assistance.  

Using the Pinata app, you can track all of the perks, you, as a resident, are eligible for.

Below are the 7 major perks, you, as a resident, will get with our benefits package.

1. Air Filter Concierge

I don’t know about you, but a trip to the hardware store is not exactly my idea of a “fun Saturday morning.”

More often then not, it ends up being trips (not trip) to the hardware store because I can’t remember the size or color of whatever I needed.

Our Residents Benefits Package takes care of the hardware trip for you, so you can spend your Saturdays doing something actually fun.

With Air Filter Concierge, a new, perfectly sized, air filter will be delivered to your door every 90 days. All you have to do is pop the old one out, and the new one in. 

This not only keeps your air clean and healthy but also has numerous other benefits:

  • Keeps odor away

  • Keeps your home cleaner – especially if you have pets

  • More accurate temperature control

  • Lessens the chance of an AC or furnace outage

T&H loves this program for our Residents because it keeps their homes healthier, but also because it can help reduce your energy bill up to $250 per year.

2. $1 Million Dollar Identity Protection

 One in four Americans are impacted by cyber and identity crime.

And if your identity does get stolen? Yikes.

You can be locked out of accounts or have fraudulent accounts on your credit score – overall, not a great experience.

The Residents Benefits Package is supported by Aura Identity Guard to help mitigate the risk. It can automatically alert you to fraud-like charges or hits on your credit, giving you time to solve the issue without the worst happening.

If the worst does end up happening, Aura provides you with a dedicated case manager and up to 1,000,000 dollars for most resulting damages. This means, if your accounts are inaccessible, you can still pay your bills and work to get back on track.

3. Credit Building

Every time you make a payment for your car, credit card, loans, it reports to your credit score.

For better or for worse.

But why do on-time mortgage payments help, when on-time rent payments don’t?

Our Residents Benefits Program offers credit building for your on-time rent payment!

This system reports positive-impact, on-time payments to all three credit bureaus, automatically.

So if you are late, it won’t ding your score. But if you pay on time?  An automatic boost to your credit.

This way, if renting is not your forever goal, you can start building toward buying a home, or whatever your credit dreams may be.

If your dream is buying a home, RBP also offers home-buying assistance to get you on the right track to bring that dream to fruition.


Paid your rent on time? Date night is on us!

We utilize a Resident Rewards Program that starts on move-in and can benefit you for years to come.

You can unlock special prizes like restaurant gift cards or cash incentives for paying rent on the day that it is due.

It is all automatically tracked through the app, so you can see when you might get a freebee or a little cash to go on a shopping spree.


We moved into our new home last year and someone (me) had forgotten to let the utility company know our move-in date. 

We had no heat. For 3 days. In February. In Indiana.

It was brutal, but a lesson on how to move effectively (not by flashlight).

You can skip the lesson, and just use Move-In Concierge for your T&H home.

Unsure who your water company is? What cable provider is best for this area?

Make one phone call, and get all the answers. Move-In Concierge can simplify set-up, apply promotions to your accounts, and help you find the best choices for you and your family.

6. Renters Insurance Program

Renters insurance is, complicated, and when moving, is not a top priority when there are bedframes to take apart and 1,000 kitchen gadgets to pack.

With RBP you can take away the headache of adding another to-do to your move-in schedule.

We offer a comprehensive plan for all of our Residents so that you know that your belongings are protected in case tragedy strikes. In addition, if you mistakenly cause damage to the property – a small kitchen fire – for example, your Renters Insurance can help… potentially saving you thousands of dollars. 

Already have your own insurance? Great! You can absolutely keep using your chosen insurance. Just know that the Renters Insurance within the RBP will be there just in case.

So whether you have your own insurance, or haven’t even thought of needing it, you’re covered.

7. 24/7 Maintenance Service

A pipe bursts. It’s 2 am. Your landlord, the plumber, your uncle who used to be a plumber-all send you right to voicemail. What do you do?

At T&H we know emergency maintenance happens, and typically at the worst time possible. We have a 24/7 maintenance line to answer any and all requests. This program prioritizes emergency requests, so that you know when your 2 am issue strikes, you can get ahold of someone with a solution.

On top of 24/7 maintenance, we thoroughly vet all of our vendors for experience, quality, and availability.

That means, you’ll get prioritized maintenance with trusted vendors for a winning solution.

In Conclusion

Our Residents Benefits Package brings luxury and convenience to the rental experience.

At T&H, we want your time with us to be great, and we truly believe that the RBP helps us all achieve that. 

You can reach out to us through the app or directly at our office line with any questions regarding the RBP. 

About the Author

Brooke Robinson

Brooke is our Digital Marketing Specialist. She is responsible for the marketing of T&H Realty on all of our main media channels including social media, podcasts, and our website.

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