The Move-Out


We’re sorry to see you go. In order for your move-out to go smoothly, please watch this video and be sure to take some time to review both the forms and move-out instructions on this page.




1. Re-Marketing the Home – Should the Owner choose to continue to rent the property, we will begin marketing your home starting 30 days prior to your move out date. Our Leasing Manager may install a lockbox, place a For Rent sign and show the home. You will receive a 24-hour courtesy notice for all Showings. 

Please note:  Per the terms of your Lease, you must cooperate with the Showings. All showings will be conducted by licensed Realtors.

2. Home Prep – To ensure the highest chance of getting your Security Deposit back, please follow your Lease terms and all our Move-out instructions. Here are a few important points to remember:

    3. Keys – To make your move-out easy, please utilize the lockbox that was provided when you moved-into the home*. If you need the code or have changed the code, please let us know.  Otherwise, please follow these simple instructions:

      4. Utilities – Please do not call in turn-off orders on main utilities (electric, gas and water). Upon receipt of your notice to vacate, we will call the utility companies to have services transferred into our name effective the day after your Lease end date.  It is imperative that the property suffers no utility loss and we appreciate your strict attention to this process.

      Please note:  Per your Lease, you are responsible for main utilities until the end of your Lease. Even if you choose to vacate early, you must keep utilities in your name through the Lease end date. You must terminate or transfer all other services, such as cable, phone, etc.

      5. Auto-Payments – If you have any auto-payments set-up thru your Portal or your Bank, please have them stopped to correspond with your Lease end date. 

      6. Security Deposit – Our policy is to process your security deposit within 45 days after you move-out per state statute.  At that time, we will mail a final statement and any applicable refund to the forwarding address you provided.  If any deductions are made – for past due rent, property damage or failed lease requirements- they will be explained in writing.  For more information, please see our Security Deposit Refund Tips.  

      A few final reminders:

        Please direct any questions to our Tenant Relations Manager at 317-255-7767 or [email protected].