Owner Resources

Learn how to navigate the owner login, Propertyware, Statements, and more!

Table of Contents

The Owner Portal

As you may know, we offer Owner Portals for all of our Clients. The Owner Portal is an invaluable tool where information regarding your Property and Resident are available. One very valuable aspect of the Portal is the Conversations module. As you will come to learn, the Conversations module is our preferred method of communication. While we welcome phone calls from you, we rely heavily on Conversations since the majority of our Clients are in different time zones. Please take some time to familiarize yourself with the Portal.

Owner Portal User Guide

Navigating the Owner Portal

Navigating Your Owner Statement

We get a lot of questions about how to access monthly and yearly statements.

This video provides a detailed look into how you can view these statements via the Owner Login.

T&H Owner Q&A

Your statement can be found on your portal, under the Documents tab. Statements are at the top of the page. The most recent statement is located at the top. To download it, you will need to scroll to the right and click the download button/icon. Your year-end statement will be found above or below January of the previous year. 

Your statement is sent monthly, typically in the first week or first few business days of the month.

 You can login to your portal from our webpage and click Owner Login. https://www.threaltyinc.com/

You have a dedicated Property Manager for all questions. You can email them at owner@threaltyinc.com. You can also reach the Property Management Coordinator by calling the office and choosing the Client option.

If you would like to change or add an additional bank account, please send the request to owner@threaltyinc.com and we will send the form to be completed.

Yes, if the city or area requires it. The City of Indianapolis, Speedway, Brownsburg and Whitestown all require registration each year. We can complete the registration on your behalf for a fee.

The rent isn’t charged until the 1st. Due to accounting practices, we cannot send the funds before the rent is charged.

The draw is conducted every Friday. It will take 2-3 business days for the funds to arrive in your account.

Yes, if the bank accounts are different. No, if everything is the same

PropertyWare Tutorial Videos

Each of these sections can be found on your left hand toolbar within the Owner Portal. 

As a note, we do not utilize the “communications” tab within PropertyWare. 

Inside T&H

Managing Vacant Properties

Marketing Your Rental Property

Managing the Move-In

Rent Collection

Day-to-Day Maintenance

Lease Management And Enforcement

Management Move-Outs and Turnovers

Managing the Renewal Process

Resident Screening & Placement

At T&H Realty Services, we are extremely proud of the best-in-class screening service we employ. 

In fact, our system has shaved our eviction rate down to less than 1% of the Residents we place. 

When you employ us to lease your home, we take that very seriously and want to ensure you are getting the most benefit possible out of our Leasing fee. 

On top of incredible screening services, second-to-none marketing initiatives, and cutting-edge technology, we offer not one, but two Leasing Guarantees.

Resident Placement Guarantee

Resident Screening Process

Handling Evictions & Collections

T&H's Eviction and Collection Process

As a professional Indianapolis Property Management company, we have policies in place to ensure that we can take care of evictions and collecting money if need be. Remember, we evict less than 1% of our Residents due to proper screening procedures. However, if the situation does arise, rest assured that we are prepared to handle it.

Eviction Protection Program

Our Eviction Protection Plan is an added service we offer our Clients as a means of mitigating some of the financial burden in case of an eviction. The goal is to provide Owners with peace of mind knowing they don’t have to stress about the costs of an unexpected eviction. This service is $14.95 a month for Owners on our Silver Plan, but is included at no extra cost in our Platinum plan.

Policies

Security Deposit

Lease Break

Home Warranty

Pet Policy

Programs

Owner Referral Program

Brokerage Experiences

With over 25 years of combined experience in the Indianapolis market, our Real Estate team is ready to educate and advise you.

As a fully licensed brokerage, we have the tools and resources to get you to the closing table. 

Our team is heavily experienced and focused on helping you build or shrink your portfolios. 

With strong insight into both the sales and rental markets, we can provide you with the information and analysis needed to make the best buying or selling decisions to meet your goals. 

Why Use T&H To Sell?

Meet The Brokerage Team

Can’t find the answer you’re looking for?

Sarah Hunt, our Owner Relations Manager, is happy to assist you!

Please email your questions or concerns to owner@threaltyinc.com.

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