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At T&H Realty, we strive to be totally transparent with our Clients and prospective Clients.
One of our core values is “Always Educating and Advising.”
Generally, this starts well before we even speak to potential Clients.
As you may know, our website is LOADED with information… from our detailed pricing breakdown, as well as other informative, insightful content.
We want our current Clients to have a firm understanding of our processes, and prospective Clients to know what we’re all about even before signing with us.
It all starts here.
We realize that Indianapolis rental properties come in all shapes and sizes.
We also realize that, to provide our customers with the best possible service, we can't manage them all.
In fact, we have to turn away Investors every single day because we want to ensure we can service their Investments the best way possible.
Below is a list of criteria that we serve best:
We're not the right Property Management company for everyone.
We receive many inquiries into out business each day from people interested in our Indianapolis Property Management services.
As it turns out, we aren't good fits for most - a large majority, in fact - of these inquiries.
If you haven't already, please review the types of homes we manage, because this is the major reason we aren't good fits.
However, even if you have the right property in the right location, we totally understand that we may not be the best fit for you.
In reality, there's no Property Management company that is one size fits all.
We are NOT a good fit for you at T&H realty if:
Our job is to get maximum rent for your property.
A tremendous feature we offer right after becoming your Property Manager
(and, in many cases, BEFORE we become your Property Manager), is a walk-thru
evaluation, and a Comparative Market Analysis (CMA) of your property.
Upon completing the review, we will provide you a report and any anticipated
costs involved in sprucing up your property.
No Property Management Company in Central Indiana markets properties better than us, and we have the statistics to back it up.
We typically rent homes 3 weeksfaster than our collective competition,
saving you thousands of dollars over the term of your investment.
We use a variety of marketing efforts, including:
-A massive internet campaign
Our website alone receives more than 10,000 visitors per month and our full-service marketing plan will expose your property to dozens of national websites.
In addition to our renowned marketing tactics, every applicant is thoroughly vetted by a best-in-class screening service.
Clearly, it’s in everyone’s best interest to find a highly qualified Tenant.
Our screening is so effective that we only evict less than one percent of our Tenants annually.
We conduct a background check, pull credit scores from Equifax, and check past rental history.
If an applicant meets our credit and income requirements but has a negative rental history, we will not approve their application.
We respond to every single lead we’ll receive on your property (just try us!)
We track interest and correspondence through Rently and will notify you about the property's performance.
We have a statisitically proven track record of leasing homes 3 weeks faster than our collective competition. That means less vacancy time and more money in your pocket.
Once we receive an application on your property we will process it within 2-3 business days and let you know as soon as the applicant signs the lease.
At T&H Realty Services, we are extremely proud of the best-in-class screening service we employ.
In fact, our system has shaved our eviction rate down to less than 1% of Tenants we place.
When you employ us to lease your home, we take that very seriously and want to ensure you are getting the most benefit possible out of our Leasing fee.
On top of incredible screening services, second to none marketing initiatives and cutting edge technology, we offer not one, but two Leasing Guarantees.
Inevitably, problems will arise (yes, the number one reason Tenants call is for toilet issues!) and we’re here to handle it.
We have highly qualified maintenance
technicians, and a very large Vendor network, that can solve nearly every problem.
In addition, we offer a full array of preventative maintenance programs and, during emergency situations, we have a list of terrific contractors to call upon.
Rest assured, your asset is protected and in good hands.
Many Owners ask us how much they will spend on maintenance and the answer is, it depends.
This article will help give you a good idea of what to expect.
We offer timely accounting statements each month.
Our State of the art software allows you to:
In addition, your funds are electronically distributed into your bank account, creating a truly paperless system.
Check out our Pricing Structure.
When we move a Tenant in or out of your property, we have a comprehensive list of tasks that we complete to help ensure that all parties have an enjoyable experience.
At both the move-in and move-out the Property Manager will conduct thorough examinations of the premises and document it with photos. We then upload these onto YouTube which gives us solid proof of the condition of the home before and after the Tenancy.
Once the Tenant moves out, we will also facilitate the entire turnover process for you to get the home in rent ready condition again.
In the event that an eviction is necessary, we are more than capable of handling every aspect of the process, including court appearances and collections.
Again, we evict less than one percent of our Tenants, but are ready to do so when necessary.
In the event a Tenant vacates owing money, we have a multi-faceted collection process to help recover your money.
Our Eviction Protection Plan (EPP) is an added service we offer our Clients as a means of mitigating some of the financial burden in case of an eviction.
This service is $14.95 a month for Owners on Full-Service plans, but is included at no extra cost to Owners who select our Premium plan.
The goal is to provide Owners with peace of mind knowing they don't have to stress about the costs of an unexpected eviction.
One of the things we pride ourselves on is our knowledge and experience in the Indianapolis market.
As a licensed real estate office, we can help you find and purchase properties to add to your portfolio, or help you sell your assets when the time comes.
We will do market analysis for you and guide you on what your best options are.
If you are an out of state investor, we can be your boots on the ground and your eyes and ears!
Technology has come a long way since we started in the real estate business back in 2000.
Self-Showing services are one of many new technologies that have come to the forefront of the rental property industry in the last few years. Simply put, these services have changed the game when it comes to showing rentals.
Basically, Rently is a self-showing service that uses a smart lock box system which allows Renters to electronically schedule viewings of rental properties completely on their own. It offers Property Managers and Owners a way to automate their showing process so that they don’t have to be present for every tour.
I know what you may be thinking, “random strangers in my property alone???”
Let me assure you that Rently has precautions in place to protect your asset.
When prospective applicants register to view the home, they are required to upload a photo ID as well as input their credit card information, and the two must match. To ensure it is a working card, Rently charges a .99 cent fee and does not allow prepaid cards. So, in case there is an adverse event where they do cause damage, we have their financial information as well as photo ID.
In all the years we’ve been utilizing Rently, we haven’t had a single issue where damage was caused and the Owner Client suffered from it.
In fact, we've had multiple instances where prospective applicants have called us to report issues, such as no heat, which have actually saved our Clients from suffering damages.
Trust me when I say, the benefits FAR outweigh the risks.
A question we occasionally receive from Landlords interested in our services revolves around maintenance.
Specifically, do we make money on maintenance?
The answer is yes.
We aren’t ashamed of it.
We aren’t going to hide from it.
The reality is that, to provide the level of service WE want to provide and the kind of service our Clients have come to expect, we HAVE to monetize our maintenance activities.
Check out this video to learn more: