FAQ

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Potential Resident FAQ

The Application

To apply to rent a home, visit this page, find the home you would like to apply to, and then click on “Submit Application.”

Application fee is $70 per occupant 18 years of age or older. A $3 credit card processing fee is charged. App fee is non refundable. ​

Applications are good for 30 days after we begin processing. After those 30 days, you will be required to submit a new application.

Yes, as long as the application has not expired, we are able to transfer it to any of our homes. Please note: Any move in specials do not transfer with the application.

The application process takes approximately 2-3 business days if all required documentation is submitted in a timely manner. Upon applying, you will be emailed a link, so you can check the status of your application.

At this time, we do not accept IHA vouchers. 

The application process takes approximately 2-3 business days if all required documentation is submitted in a timely manner. Upon applying, you will be emailed a link, so you can check the status of your application.

Our income verification eliminates the need for paystubs or bank statements. Please see the link below for more information on how we verify your income using Verifast.

In order to apply, please visit our How to Apply Page. There you will find tutorial videos on how to apply.

Requirements

Applicants will need a guarantor if the income doesn’t meet our requirements or if the applicant has no credit score. T&H Realty will also notify you if you need a guarantor after verifying your income. The guarantor must have a credit score of at least 680 with no late rent/mortgage payments, no collection accounts, or no tax liens. Guarantors must also make at least 3.5 times (net income) the monthly rent. The guarantor must have no late rent/mortgage payments, no collection accounts, and or no tax liens.

If a guarantor is added, no income will be considered from the applicants.

If you are self-employed, we will require a copy of your latest tax return. Income verification will be required using Verifast.

You can review our pet policy here: https://www.threaltyinc.com/pet-policy/ Please check the property details to see if a home is pet friendly. 

Toggle ContentMinimum credit score of 580 is required. Any amount below 580 will automatically disqualify the application. Please see dropdown below for additional information.​

Any bankruptcies must be fully discharged in order to qualify.

More than 5 late payments per year, any unpaid rental debt or an eviction within the last 5 years will disqualify the application. If any utility debt is found, proof of full payment will be required.

Move-in dates must occur within 14 days of application approval. Minimum lease term is 12 months.

 

The background check looks for any felony conviction within the past 7 years will be denied. Landlord reserves the right to deny an application for any felonies regardless of conviction date, related to convictions of fraud, theft, distribution of controlled substances, assault, battery, violent crimes, crimes involving children, or if the applicant has ever been convicted of a sex crime

General Questions

You can review our pet policy here: https://www.threaltyinc.com/pet-policy/ Please check the property details to see if a home is pet friendly. 

Resident FAQ

Rent & Payments

You can pay rent online through your resident portal using a bank account or debit/credit card. Online payments are the fastest and most secure option.

Rent is due on the 1st of each month and late on 2nd unless your lease states otherwise.

Maintenance & Repairs

To make a maintenance request, login to the resident portal here.

This portal is the best way to submit a non-emergency request.

You can call our office or email resident@threaltyinc.com

  • No heat in winter or no AC in extreme heat

  • Active water leaks or flooding

  • Electrical hazards

  • Gas smells

  • Sewage backups

Response times vary based on urgency and vendor availability. Emergencies are prioritized, while routine requests are handled as quickly as possible.

You do not need to be home for maintenance. We will ask that you secure any pets in the home for the safety of our vendors and team. 

Lease & Policies

If eligible for renewal, you’ll receive a renewal offer before your lease expires. You can review and sign your renewal electronically.

Early termination terms and fees are outlined in your lease agreement. Contact our office to discuss your options.

Pet policies vary by property and are detailed in your lease. If pets are not currently approved, you must receive written approval before bringing one into the home.

The instructions for adding, removing, or changing someone on the lease are located here. 

Any alterations must be approved in writing by management before work begins.

Security deposits are returned after move-out, minus any deductions for damages, unpaid rent, or lease violations, as outlined in your lease and state regulations.

Utility responsibilities vary by property and are listed in your lease agreement. This also includes basic yard care and upkeep. 

For questions about your ledger, payments, or charges, contact our office.

Client FAQ

Getting Started

Once your property is onboarded, you’ll receive login credentials for your owner portal where you can view statements, documents, and property updates. The client portal login can be viewed here. 

Your main point of contact is your  Property Manager. If you have questions on who your property manager is, please email us at owner@threaltyinc.com

Financials & Reporting

We conduct Owner Draws every Friday. If that happens to fall on a Holiday, we will conduct the draw the following Monday.

Monthly statements, year-end reports, and transaction history are available in your owner portal.

Common expenses include:

  • Maintenance and repairs

  • Vendor invoices

  • Utilities (if owner-paid)

  • Management fees

All charges are itemized in your monthly statement.

All agreements, addendums, and notices are stored in your owner portal for easy access.

Maintenance

Residents submit requests through their portal. Requests are reviewed, prioritized, and assigned to vendors based on urgency, scope, and cost.

Yes, you will be contacted for any repairs or maintenance requests that are over $500. 

We highly suggest letting us facilitate all repairs/turnover repairs through our vendor network. 

Leasing & Residents

Our top of class screening includes:

  • Identity verification

  • Credit review

  • Income verification

  • Rental and eviction history

All screening complies with Fair Housing laws.

Pricing is based on current market data, comparable rentals, seasonality, and property condition. We use metrics and data to get your home rented as quickly as possible to the best possible resident. 

Days on market vary by price, condition, and time of year. While no timeline can be guaranteed, we focus on pricing and marketing strategies that balance speed and quality of applicant.

We typically have less days on market than the state average for the majority of our homes. 

We follow the lease terms and local laws, including notices and enforcement actions as required. Owners are kept informed throughout the process.

Lease Renewals & Turnover

We evaluate market conditions, resident performance, and property history before making a renewal recommendation. Owners approve all renewal terms.

We conduct a move-out process that includes:

  • Condition documentation

  • Security deposit accounting

  • Repair coordination

You’ll see all related charges and documentation in your portal.

Security deposits are managed in accordance with state law and the lease agreement. Any deductions are itemized and documented.

Potential Client FAQ

Getting Started

A property management company handles the day-to-day operations of your rental, including marketing, leasing, rent collection, maintenance coordination, resident communication, and compliance—so you don’t have to.

We work with property owners and real estate investors who want professional, hands-on management in Central Indiana.

No. Many of our clients live out of state or prefer a hands-off approach. Everything from leasing to reporting can be handled remotely through your owner portal.

Fees and Contracts

We believe in transparent pricing. Please visit our pricing page for more information. 

No. All management fees, leasing fees, and maintenance policies are disclosed upfront so you know exactly what to expect.

Management agreement terms vary. We’ll review the agreement with you so you understand your options before moving forward.

Leasing & Marketing

Properties are marketed across major rental platforms, local channels, and internal systems to reach qualified residents quickly.

We use a consistent screening process that includes credit, income verification, rental history, and eviction checks, all in compliance with Fair Housing laws.

Time on market depends on pricing, condition, location, and seasonality. We focus on pricing correctly from day one to reduce vacancy without sacrificing resident quality.

Maintenance & Property Care

Residents submit maintenance requests through an online portal. Requests are reviewed, prioritized, and handled by licensed and insured vendors when required

Depending on the lease, residents or a preferred vendor will be responsible for lawn care. 

Owner Control & Communication

You stay in control of major decisions like rent pricing, lease terms, and repair approvals (above your set limit). Day-to-day operations are handled for you.

You’ll have access to an owner portal where you can view financials, documents, and updates anytime.

We will always contact you as soon as possible via phone or email for any urgent matters. 

We also have a monthly newsletter dedicated to our clients for any updates or announcements. 

You will have a dedicated property manager. Whether you have one property of a full portfolio, they will be your point of contact. 

Legal & Compliance

We follow the lease and applicable laws, issuing required notices and coordinating enforcement steps as needed while keeping you informed.

Yes. If eviction becomes necessary, we coordinate the process from start to finish. 

We stay up to date on Fair Housing requirements and local regulations that affect rental properties to help protect you and your investment.

Is Property Management Right for Me?

Property management is a good fit if you:

  • Live out of state

  • Don’t want to handle maintenance or resident calls

  • Own multiple properties

  • Want professional systems and compliance in place

  • Want to treat your investment as a business

The next step is a consultation where we review your property, goals, and expectations to determine if we’re a good fit.

Click here to reach out to our team!

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