Below is a list of some key team members that you will work with throughout our relationship.
After signing your contract, your assigned Property Manager will be your main point of contact. They will oversee the entire lifecyle of your property, including make-ready, leasing and regular management functions when the property is occupied. In short, the Property Manager is the “go to” person for our Clients.
Our other key personnel below include the main point of contact for all of our other departments including Project Management, Business Development, Our Brokerage, Resident Relations, and Maintenance.
Director of Resident Relations
As the Director of Resident Relations, Kelsay manages our Leasing Team and also is responsible for our Resident Relations Team. Her overriding objective is to ensure our Resident experience is at a very high level.
Director of Field Operations
Don leads the Field Operations Department, which is responsible for the physical aspects of a scatter-sight property manager. The Project Managers under Don are tasked with coordinating all make-ready work, and managing vacant properties. Don also manages our Maintenance Department.
Business Development Manager
As our Business Development Manager, Jake is responsible for speaking with potential Clients and answering any initial questions about our Company and processes. He will often times meet with these potential Owners at their properties and conduct a walk-through and rental analysis on the home to determine if we are a good fit. He is also our resident expert on rental rates, up-and-coming areas, and all things Indianapolis.
Devon is our head real estate agent here at T&H. Her main responsibility is to help our Clients buy and sell their properties to maximize their investing goals. If you are interested in buying or selling, be sure to reach out to Devon and our full-service brokerage team.
Resident Relations Manager
Cynthia is our Residents Relations Manager and directly deals with any Resident issues or communication needs that may arise. She and her team directly communicates with our Residets to provide important information regarding their time in your property.
Maintenance Department Manager
Tom serves as our Maintenance Department Manager. It’s his job to make sure all maintenance requests are dispatched and taken care of in a timely manner. His team fields all maintenance-related calls and he also gets his hands dirty when needed.
T&H Realty Services is a full-service, residential Property Management company located in Indianapolis, IN.